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For owners & developers

Most decisions happen once.
Make them count.

Six points where decisions can be costly.

The Gilmore  ·  Nashville

Stage 01

Market, feasibility and design

Market selection, underwriting, unit mix, layout and a ranked amenity spend plan, so capital goes to what guests actually pay for.

Stage 02

Choosing the right manager

A scored shortlist and the questions a pitch deck will not answer, so you choose on evidence rather than chemistry.

Stage 03

Negotiating the agreement

A redline on fees, termination, benchmarks and reporting, so the terms still hold in year four.

Stage 04

Grand opening and go-live

Staffing, pricing, listing build, distribution, SEO and the launch event itself, so you stabilize in weeks rather than seasons.

Stage 05

In residence

Revenue management, listing and paid performance, cost and margin, operator oversight and a monthly review against benchmark, so drift is caught while it is cheap.

Stage 06

Repositioning or exit

What has to change for the asset to be worth more: NOI, guest experience, market position, and the story a buyer will underwrite.

0203of the six

Operator selection

Which operator, and on what terms.

Owners are asked to compare 4% against 25%, one polished deck against a slicker one. Those are rarely the metrics that decide the outcome.

Field

An RFP built for this asset, and a shortlist worth comparing.

Test

Proposals normalized, projections pressure-tested, the full fee stack counted.

Terms

Negotiated commercially, transitioned cleanly, held accountable after the keys.

0506of the six

Already open

Your asset is live. The question is what it is leaving behind.

What gets examined

Rate strategy·Revenue management·Channel mix·Distribution·SEO·Paid media·Listing quality·Photography·Merchandising·Review profile·Guest journey·Operator execution·Management fees·Owner statements·Rate strategy·Revenue management·Channel mix·Distribution·SEO·Paid media·Listing quality·Photography·Merchandising·Review profile·Guest journey·Operator execution·Management fees·Owner statements·
Labor model·Cleaning cost·Amenity utilization·Design and FF&E·Unit-level expenses·Upsells·Ancillary revenue·Group strategy·F&B and retail·Maintenance·Replacement cycles·Technology stack·Owner reporting·Competitive position·The agreement itself·Labor model·Cleaning cost·Amenity utilization·Design and FF&E·Unit-level expenses·Upsells·Ancillary revenue·Group strategy·F&B and retail·Maintenance·Replacement cycles·Technology stack·Owner reporting·Competitive position·The agreement itself·

Benchmark

Every lever, measured against the comp set you actually compete with.

Deliverable

What is costing you, what it is worth, and what it takes to fix.

Implementation

The levers worth doing first, and the ones not worth your attention.

The proof

One asset, end to end.

A hotel launchThe Gilmore · Nashville

A hotel launch

Nashville, Tennessee #1of 235 hotels, 60 days after opening

12South had never had a hotel. This one arrived prelisted off renderings, launched with a party the press covered, and stitched itself into the neighborhood before the paint dried. Guests did the rest: within two months it outranked every established competitor and traded 13% above market on RevPAR.

The launch story

See the rest of the work

Guest ratings on that launch

4.9+Airbnb
5.0Tripadvisor
10.0Expedia
4.8Google
9.7Booking.com

Before you book

Score your own asset.

Your photography is the best in your comp set
You are listed on every channel worth being on
You know your rate position against the comp set this week
Your agreement has a real performance benchmark
Monthly reporting tells you something you can act on
You know your cost per occupied room and where it is going

Want this back as a written breakdown, with what each line is likely costing you?

Tap a rating on each line.

30 minutes, no commitment.

A conversation about your asset and the problems worth assessing. A written scope and recommendations follow.

Book your call

The Carter  ·  Nashville

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